Welcome to Symphony Wellness Sàrl.
These Terms & Conditions (“Terms”) govern the use of our website, bookings, classes, treatments, memberships, packages and other services provided by Symphony Wellness.
By using our website, making a booking, purchasing a service or participating in a class or treatment, you agree to these Terms.
Please read them carefully before making a booking.
Symphony Wellness Sàrl
Route d’Allaman 120, 1170 Aubonne, Switzerland
Email: hello@symphony-wellness.ch
Phone: +41 22 548 37 92
Website: symphony-wellness.com
Symphony Wellness provides wellness, movement, fitness, massage and related services.
Classes, massages, treatments and other services may be booked through our website, our booking platform or by contacting Symphony Wellness directly.
A booking is considered confirmed once you receive a booking confirmation.
You are responsible for ensuring that the information provided during the booking process is accurate and complete.
We reserve the right to refuse or cancel a booking where reasonably necessary, including in cases of:
If Symphony Wellness needs to cancel a confirmed booking, we will make reasonable efforts to offer an alternative date, time or appropriate solution.
Prices for classes, treatments, massages, memberships, packages and other services are displayed on our website or communicated during the booking process.
Prices may be changed from time to time.
The price applicable to your booking will generally be the price displayed at the time the booking or purchase is confirmed.
Payment may be required:
Available payment methods may vary.
All payments must be made using an accepted payment method.
We understand that plans can change.
If you need to cancel or reschedule a class, massage or treatment, please do so as early as possible through the available booking system or by contacting Symphony Wellness.
Cancellation conditions may vary depending on the type of service, package, membership or booking.
Where a specific cancellation period is communicated during the booking process, that cancellation policy will apply to your booking.
Late cancellations and missed appointments may be:
unless otherwise agreed by Symphony Wellness.
If exceptional circumstances prevent you from attending your appointment, please contact us directly.
Please arrive on time for your scheduled class, massage or treatment.
If you arrive late, we may need to shorten your session to avoid affecting subsequent clients.
The original booking price may still apply.
For certain classes, participation after the class has started may not be possible where late entry could disrupt the session or create a safety concern.
If you do not attend a confirmed booking without cancelling it in accordance with the applicable cancellation conditions, the booking may be considered a no-show.
No-show appointments may be charged in full or deducted from your membership, class pass or package.
Participants are responsible for choosing classes appropriate for their physical condition, experience and abilities.
Please follow the instructions provided by Symphony Wellness instructors during classes.
We reserve the right to modify:
where reasonably necessary.
We will make reasonable efforts to communicate significant changes to affected participants.
Massage and wellness treatments offered by Symphony Wellness are intended to support relaxation, recovery and general wellbeing.
They are not intended to replace professional medical diagnosis, treatment or advice.
Please inform your practitioner before your treatment of any information relevant to the safe provision of the service, including where applicable:
If you are unsure whether a treatment is appropriate for you, we recommend consulting a qualified healthcare professional before booking.
Symphony Wellness or the relevant practitioner may modify, postpone or refuse a treatment where there are reasonable health or safety concerns.
Participation in physical activity involves inherent risks.
By participating in classes or other physical activities at Symphony Wellness, you acknowledge that you are responsible for monitoring your own physical condition and participating within your personal limits.
You should stop exercising or participating immediately if you experience unusual pain, dizziness, shortness of breath or other concerning symptoms.
If you have an injury, medical condition or other concern that may affect your ability to participate safely, you should seek appropriate professional medical advice before participating.
Nothing in these Terms excludes or limits liability where such exclusion or limitation would not be permitted under applicable law.
Where Symphony Wellness offers memberships, packages, class passes or prepaid treatments, additional conditions may apply.
These may include:
Any specific conditions communicated when purchasing a membership, package or pass form part of these Terms.
Unless expressly stated otherwise, memberships, packages and passes are intended for the person who purchased them and may not be transferred to another person without our prior approval.
Packages, memberships, passes or promotional offers may have an expiry date.
Where an expiry period is specified at the time of purchase, sessions should be used within that period.
Unused sessions may expire after the applicable validity period unless otherwise required by law or agreed by Symphony Wellness.
We recommend checking the applicable conditions before purchasing a package or membership.
Refund eligibility depends on the service purchased and the circumstances of the request.
Except where required by applicable law or expressly stated otherwise, completed services and properly provided classes or treatments are generally non-refundable.
Refund requests relating to unused packages, memberships, prepaid treatments or other purchases will be considered according to the conditions communicated at the time of purchase and applicable law.
Where Symphony Wellness cancels a service and cannot provide a reasonable alternative, an appropriate credit, rescheduling option or refund may be offered depending on the circumstances.
Where gift cards, promotional codes or special offers are available, additional conditions may apply.
Gift cards and promotional offers:
Specific conditions communicated with the relevant gift card or promotion will apply.
Clients are responsible for their personal belongings while visiting Symphony Wellness.
Please take reasonable care of valuables and personal items.
To the extent permitted by applicable law, Symphony Wellness is not responsible for loss, theft or damage to personal belongings unless caused by circumstances for which we are legally responsible.
We aim to maintain a calm, respectful and safe environment for everyone.
Clients and visitors are expected to behave respectfully toward:
We reserve the right to refuse service or ask a person to leave the premises in cases of inappropriate, abusive, threatening, unsafe or disruptive behaviour.
The Symphony Wellness website is provided for general information, communication and booking purposes.
You agree not to:
We may modify, suspend or discontinue parts of the website where reasonably necessary.
We make reasonable efforts to ensure that information displayed on our website is accurate and up to date.
However, schedules, prices, instructors, treatments, availability and other information may occasionally change.
Images and descriptions provided on the website are intended to give a general representation of our services.
Unless otherwise stated, the content available through the Symphony Wellness website, including:
belongs to Symphony Wellness or is used with appropriate permission.
Content may not be reproduced, distributed, modified or used for commercial purposes without prior permission, except where permitted by law.
Personal information collected through bookings, purchases, website forms and other interactions is handled in accordance with our Privacy Policy.
Please review our Privacy Policy for information about how we collect, use, store and protect personal data.
Our website and booking process may use or link to third-party services, including payment, booking, analytics or communication platforms.
Third-party services may be governed by their own terms and privacy policies.
Symphony Wellness is not responsible for independent third-party websites or services except to the extent required by applicable law.
Symphony Wellness provides its services with reasonable care and professionalism.
To the maximum extent permitted by applicable law, Symphony Wellness will not be liable for indirect or consequential losses arising from the use of our website or services.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under Swiss law.
Symphony Wellness will not be responsible for delays, cancellations or inability to provide services resulting from circumstances beyond our reasonable control.
Such circumstances may include, for example:
Where possible, we will make reasonable efforts to provide an alternative arrangement.
We may update these Terms & Conditions from time to time.
The latest version will be published on our website together with the date of the most recent update.
For existing bookings, any specific conditions confirmed at the time of booking will continue to apply where appropriate.
These Terms & Conditions are governed by the laws of Switzerland, subject to any mandatory consumer protection rights that may apply.
Any disputes will be handled by the competent courts in accordance with applicable Swiss law, unless mandatory law provides otherwise.
If you have any questions about these Terms & Conditions, bookings, cancellations or our services, please contact:
Symphony Wellness Sàrl
Route d’Allaman 120, 1170 Aubonne, Switzerland
Email: hello@symphony-wellness.ch
Phone: +41 22 548 37 92
Website: symphony-wellness.com
