At Symphony Wellness Sàrl (“Symphony Wellness”, “we”, “us” or “our”), we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal data when you visit symphony-wellness.com, contact us, book a class or treatment, purchase a service or otherwise interact with Symphony Wellness.
We process personal data in accordance with applicable Swiss data protection law, including the Swiss Federal Act on Data Protection (“FADP”), and, where applicable, the General Data Protection Regulation (“GDPR”).
The data controller responsible for the processing of your personal information is:
Symphony Wellness Sàrl
Aubonne, Switzerland
Email: hello@symphony-wellness.ch
Phone: +41 22 548 37 92
Website: symphony-wellness.com
For any privacy-related questions or requests, please contact us using the email address above.
Depending on how you interact with Symphony Wellness, we may collect the following information:
When you contact us through our website, by email, telephone or another communication channel, we may collect:
When you book a class, massage, treatment or other service, we may process information such as:
Where necessary for the safe provision of certain wellness, fitness or massage services, you may voluntarily provide information concerning injuries, physical limitations, pregnancy, allergies or other relevant health considerations.
We only process such information where it is necessary to provide the requested service and as permitted by applicable law.
If you purchase classes, treatments, memberships, packages or other services, payment information may be processed by our payment or booking service providers.
Symphony Wellness does not necessarily store full credit or debit card details directly. Payment information may instead be securely processed by the relevant third-party payment provider.
When you visit our website, certain technical information may be collected automatically, including:
We may collect personal data:
We may use personal information to:
We do not sell your personal information.
Where the GDPR or another law requiring a legal basis applies, we process personal data on one or more of the following grounds:
Processing may be necessary to provide a class, treatment, membership, booking or other service that you have requested.
We may process data where reasonably necessary for our legitimate business interests, including:
We only rely on legitimate interests where those interests are not overridden by your fundamental rights and freedoms.
Where required, we may ask for your consent, for example for:
You may withdraw your consent at any time.
We may process information where required to comply with applicable Swiss or other laws, regulations, court orders, accounting requirements or legal obligations.
Some of our services involve physical movement, fitness, massage or wellness treatments.
For your safety, you may be asked to provide information relevant to your ability to participate in a class or receive a treatment.
This may include information relating to injuries, physical limitations or other health considerations.
We only request and use such information where reasonably necessary for providing the relevant service and take appropriate measures to protect it.
Please do not provide medical or other sensitive information through general contact forms unless it is necessary for your enquiry.
Symphony Wellness does not provide emergency medical services. In the event of a medical emergency, please contact the appropriate emergency service or healthcare provider.
We may use third-party platforms to manage:
When you use these services, your information may also be processed by the relevant provider according to its own privacy policy.
We select service providers that are expected to implement appropriate data protection and security measures.
Where required, such providers process personal data on our behalf and under appropriate contractual arrangements.
Our website may use cookies and similar technologies.
Cookies are small files stored on your device that help websites operate correctly and may provide information about how visitors use a website.
We may use:
These are necessary for the website to function correctly and cannot normally be disabled.
These help remember preferences and improve website functionality.
These may help us understand how visitors interact with our website, which pages are visited and how the website can be improved.
Where applicable and subject to your consent, these may be used to measure advertising effectiveness or provide more relevant marketing.
Where legally required, non-essential cookies will only be activated after you provide consent.
You may also manage or delete cookies through your browser settings.
If you subscribe to marketing communications from Symphony Wellness, we may send you information about:
You can unsubscribe at any time by using the unsubscribe option included in our communications or by contacting:
Transactional communications relating to existing bookings or purchases are not considered marketing and may still be sent where necessary.
We may share personal information only where reasonably necessary with:
We do not provide personal data to third parties for them to sell independently.
Service providers are permitted to process information only for legitimate purposes connected with the services they provide.
Some technology or service providers used by Symphony Wellness may process data outside Switzerland or the European Economic Area.
Where personal data is transferred internationally, we take reasonable steps to ensure that an appropriate level of data protection is provided.
Depending on the destination and circumstances, safeguards may include:
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.
Retention periods may depend on:
When information is no longer required, it may be securely deleted or anonymised.
We take appropriate technical and organisational measures designed to protect personal information against:
However, no method of transmitting or storing information online can guarantee absolute security.
Depending on the applicable law and your location, you may have the right to:
Some rights may be subject to legal limitations or retention obligations.
To exercise your rights, contact:
We may need to verify your identity before processing certain requests.
Our website is not designed to knowingly collect personal information directly from young children without appropriate involvement or consent from a parent or legal guardian where required.
Where minors participate in services offered by Symphony Wellness, parental or guardian consent may be required depending on the service and applicable law.
Our website may contain links to third-party websites or social media platforms, including Instagram.
When you leave our website and access a third-party service, that provider's own privacy policy and terms apply.
Symphony Wellness is not responsible for the privacy practices of independent third-party websites.
We may update this Privacy Policy from time to time to reflect:
The latest version will be published on this page together with the date of the most recent update.
We encourage you to review this Privacy Policy periodically.
If you have questions about this Privacy Policy, the way we process your personal information or wish to exercise your privacy rights, please contact:
Symphony Wellness Sàrl
Route d’Allaman 120, 1170 Aubonne, Switzerland
Email: hello@symphony-wellness.ch
Phone: +41 22 548 37 92
Website: symphony-wellness.com
